Hi, I'm Patrick Victoriano

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About Me

I'm a Quality Assurance Engineer with 4+ years in QA and over a decade in technology, working across financial data services to keep complex software reliable. I specialise in building test automation from the ground up, bringing structure to test documentation, and standardising release processes that prevent defects from ever reaching production.

At ICE Data Services I introduced automation to a fully manual team — building a Playwright suite that halved manual testing effort, then rewriting it in Cypress mid-project when the framework pivoted, all without losing coverage. I care about clear bug reporting, repeatable process, and mentoring others to ramp up fast.

• Location: South Australia (AU Citizen)
• Experience: 4+ years in QA
• Email: pvictoriano@pm.me
• Availability: Open to opportunities

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Experience

1. Jul 2021 – Jun 2026

   Quality Assurance Engineer — ICE Data Services Australia

   • Introduced test automation to the essCert project by independently building a Playwright suite from the ground up, shifting the team away from fully manual testing and reducing manual testing effort by 50%.
   • Rewrote the entire automation suite when management pivoted from Playwright to Cypress mid-project — keeping coverage intact while the app was simultaneously rebuilt on a modern framework.
   • Standardised the release process with a pre-release checklist and smoke testing on every build, achieving zero critical production incidents across 6 consecutive releases.
   • Cut invalid "not reproducible" bug closures by 80% by introducing a standardised bug report template (actual vs. expected, repro steps, screenshots, logs), adopted as the team-wide standard in Jira.
   • Onboarded 2 QA engineers with a structured 1-month guide, KB articles and pairing sessions, halving ramp-up time from 2 months to 1.
   • Maintained a single source of truth for testing — high-level scenarios in Confluence for stakeholders and detailed test cases in ALM.
2. Jun 2015 – Jul 2021

   Customer Support Consultant — ICE Data Services Australia

   • First point of contact for Level 1–2 support, resolving troubleshooting and repair issues while meeting all SLA commitments and maintaining high customer satisfaction.
   • Built and maintained an internal knowledge base that helped staff resolve recurring issues faster, with all cases accurately logged in the tracking system.
   • Provided reliable time and cost estimates for annual budgeting and project planning, and delivered weekly case and escalation reports to keep management informed.
3. May 2012 – Oct 2014

   Systems Analyst — GFT Global Markets Asia (Singapore)

   • Delivered Level 1–2 technical support across a globally distributed environment spanning 8 offices (US, UK, APAC), meeting SLA targets for service restoration.
   • Managed the end-to-end incident lifecycle for the Technical Support Center — assessing priority, coordinating escalations and keeping stakeholders informed until full service was restored.
4. Jul 2006 – Mar 2012

   Network Engineer — Fujitsu Ten Solutions Philippines

   • Owned end-to-end deployment of new workstations — building the Standard Operating Environment (SOE), imaging machines, provisioning access and validating functionality before client handoff.
   • Maintained OS, software and system utilities to company standards through routine patching, configuration management and hardware upgrades.

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Certifications

• Microsoft Certified Professional Microsoft
• Linux Professional Institute Certification (LPIC-1) Linux Professional Institute (LPI)